Hotel Corporate Social Responsibility | Dorsett Hospitality

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CSR

Love the City & Grow the Community

At Dorsett Hospitality International (DHI), we have a strong hotel corporate social responsibility (CSR) drive, encompassing many aspects to make a difference in daily lives.

Our environmental, social and governance mindfulness ensures that we take consideration of the effect that our companies can have on the world around us – our planet, its people, and their laws. We’re also a firm believer in real and meaningful investment in future generations that can change their prospects for the better. And that future must include wellness for all, which we strive to improve through various means: arts and culture, work-life balance, and mental health initiatives.

These CSR goals are aligned with our Corporate Core Values – Integrity, Inspiration, Innovation and Initiative – and are embedded in branded elements throughout our company across all regions.

Environmental, Social & Governance
Future Generations
Wellness

#dorsettcares

With hotels in over 27 cities around the world, including Wuhan, we strongly believe that we share a responsibility to the local communities to do our part for those in need and especially those on the frontline, who are doing everything they can to contain and fight this global pandemic.

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Future Generations

Every year, we provide millions of dollars in sponsorship and scholarships to hundreds of recipients at secondary schools, technical schools, and universities – and we’re building our efforts internationally.

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Wellness

We place great importance to promoting both physical and mental wellness, to enhance work-life balance and for a healthier wider community.

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Environmental, Social & Governance
#dorsettcares

As we all face this difficult period of uncertainty with the outbreak of Covid-19, all of us here at Dorsett Hospitality International first and foremost would like to express that our thoughts and well wishes go out to everyone on the front line and those who have been affected by this unprecedented global pandemic. Furthermore, the health and safety of our guests and associates worldwide has always been and remains the highest priority.

Dorsett Hospitality International is closely monitoring the situation and updates from the health authorities in all of our cities. We are humbled and honoured with the loyalty and trust our guests have placed in Dorsett Hospitality International and we will get through this together!

DHI will remain vigilant to protect the health of our guests, employees and community at large.

Dorsett has implemented a series of precautionary measures at its hotels, including but not limited to:
- Hotels are using Ecolab disinfectant cleaner 2.0 to clean air con air outlet/ return nozzle and dust filter every day.
- All hotels have installed multiple disinfectant and anti-epidemic sprayers within hotel areas.
- All hotels have increased the cleaning and disinfection frequency of public areas and facilities to once every hour.
- All public areas in our hotels are providing 70-80% alcohol-based hand rub/ gel for guest and staff use, and providing refill service for guests to use when going out.
- A dedicated queue for all arriving guests to take a body temperature scan and fill out a health condition and travel history survey.
- All staff on duty are required to wear surgical masks.
- All staff reporting duty will need to receive a body temperature scan.
What we have done…

With hotels in over 27 cities around the world, including Wuhan, we strongly believe that we share a responsibility to the local communities to do our part for those in need and especially those on the frontline, who are doing everything they can to contain and fight this global pandemic.

Our hotels in China, Hong Kong, London, Singapore and Malaysia have been providing accommodation and preparing meals for various medical teams, nurses and doctors on the ground. We are incredibly proud of our associates and employees who continue to bravely assist them with anything they might need.

Hong Kong
- Support the Hospital Authority by offering rooms to frontliners in Hong Kong (Dorsett Wanchai & Cosmo Hotel)
- All Hong Kong hotels are providing long-stay packages to Hong Kong residents and travellers in need
- To keep supporting local businesses in our neighbourhood, Dorsett Wanchai partnered with local coffee shop brand Cupping Room Coffee Roasters to run a pop-up at the hotel
Wuhan
- During the lockdown of the city, the Dorsett Wuhan team were able to be of service to the heroes on the frontline who have been fighting Covid-19 at the very centre of the epidemic. A total of 147 medical staff from the 6th batch of Yunnan Province medical team checked into Dorsett Wuhan with the help of volunteering hotel associates on 19th February 2020
- After temporarily closing for 80 days, Dorsett Wuhan re-opened on 15th April after the lockdown on the city ended. Rest assured, the hotel has implemented strict epidemic prevention and control policies as laid out by the municipal government
London
- In accordance with government guidelines, our two hotels in London remain open so they can also do their part for the community. Dorsett Shepherds Bush is a primary accommodation partner for healthcare workers and the National Health Service (NHS), looking after 150 healthcare workers per day, and Dorsett City, London is supporting The City of London Police along with some NHS workers as well
- Charity partners RedBull and Corona Care Challenge has donated drinks, snacks and special treats to our in-house NHS guests
Malaysia
- Adhering to the Malaysian Government’s Movement Control Order in response to COVID-19, our hotel operations in Malaysia were suspended from 18th March. Our hotels will reopen on 13th May 2020
- Dorsett Hospitality International and its affiliated hotels in Malaysia contributed close to 6,000 shower caps to be used in hospitals and quarantine centres (27th March, 2020)
- Dorsett Grand Subang is housing Malaysia citizen and foreign visitors who are returning to Malaysia from overseas and need to be quarantined (5th April, 2020)
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Future Generations

Future Generations

Every year, we provide millions of dollars in sponsorship and scholarships to hundreds of recipients at secondary schools, technical schools, and universities – and we’re building our efforts internationally.

As part of the Group’s continuous investment in future generations, we’ve made it our mission to provide opportunities for education, training and development to young people. Within the last five years, DHI has contributed close to HK$3m in scholarships to help over 850 successful recipients. From Ju Ching Chu Secondary School, to the Vocational Training Council, and the Wu Yee Sun College of The Chinese University of Hong Kong, our educational assistance awards have a broad reach for the strongest social impact.

Our internship and mentorship programmes further support those in different institutions, such as The Chinese University of Hong Kong, The Hong Kong Polytechnic University, the Vocational Training Council, the Hong Kong Sea School, and the St. Christopher’s Home social service organisation. With us, these beneficiaries can then go on to gain real and valuable skills – from investment decision-making, to project and event management, hotel operations, and corporate office administration.
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Wellness

Wellness

We place great importance to promoting both physical and mental wellness, to enhance work-life balance and for a healthier wider community.

In Hong Kong, we’re making a concerted effort to support local art communities. In partnering with tertiary art education institutions and non-profit art organisations – such as the HK Art Centre, HK Art School, and the Academy for the Performing Arts – we’re helping to cultivate and showcase the best of arts and culture for the benefit of everyone. Healthy Chinese herbal tea is served in all our hotels in Hong Kong, while Dorsett Wanchai is introducing a healthy meeting package, which includes a yoga session.

Through our actions, we aim to provide a more positive and affirming lifestyle for all whose lives are touched by DHI.
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